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Cancellation

Cancellation | Return | Exchange Policy

At Pintoogarments.com we intend to make your shopping experience as flawless as possible while selecting and buying your favorite Indian Ethnic and Western Outfits. 

Despite our best efforts to keep our customers happy, there are times when that is possible and you might feel the need to return your product for any circumstances beyond your or our control. 

We have listed everything below about our Cancellation and Return policy so that in case you do decide to cancel your order, or seek refunds, you do not face a problem.

Pre-Shipment Cancellations

Q: Can I cancel my order in case I change my mind after ordering?

A:  Yes, you can choose to cancel all Non-Ready to Ship products only.

  • Pre-Shipment order Cancelation can be done within 24 hours of placing an order. You either cancel your order through website my account or sending email at

         For Website Order cancelation : customercare@pitoogarments.com 

         For Video Shopping Order cancelation :  Customercare@pintoogarments.com

         Note: Once 24 hours have passed the cancelation option will not be available for non ready to ship products.

  • We will initiate 100% refund of your money and a confirmation of the same will be sent to you via email. If you want to replace with other products / categories get in touch with our support team via email.
  • Please note that Ready To Ship orders are not eligible for cancellations as once order received they gone under the order fulfilment process.

 Q: Why a "24 Hour" deadline for cancelation?

 A: As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging, customizing and logistics start, and the ordered product in most cases has already passed through a couple of phases. 

 

Q: And what if I cancel after 24 hours of ordering?

 A: Well, we have a provision for that too but do remember - orders cancelled post 24 hours of confirmation are dealt with on a case-to-case basis by our Customer Care team depending on the degree of process completion.

  1. We provide the refund for all such orders in the form of a Store Credit only. This Store Credit is redeemable on our Website when you place an order within 90 days after the order is cancelled. After 90 days you are not eligible to use the credit.
  2. Please note that it takes a maximum of 2 working days for us to cancel your order request, and once your order is canceled we will send you a notification via email.

 

Q: Could there be a delay at Pintoogarments.com because of "unforeseen circumstances"?

A: We try our best to assure that your ordered products are shipped out to you in the promised time, but at times there are chances of delay in processing due to unavailability of stock, or other unavoidable circumstances. In such a situation, we will send you a formal communication requesting you to :

  1. Accept a Store Credit of equivalent value which you may use to purchase an alternate Ethnic Fashion Statement
  2. Opt to receive a refund of your money.

 

Q: But if i am unable to find an alternative product on your website / store?

 A: In such cases we ensure that a complete refund (inclusive of the product cost and shipping charges) is initiated at the earliest sans any deductions. We also offer compensation by way of Store Credit or discount coupon depending upon the order value and delay in communication.

 

Q: Oops! I "missed" adding a critical detail while placing the order. Possibility of correcting it?

 A: No worries. Such situations are often encountered when customers forget to :

  1. Update their complete shipping details.
  2. Update measurement attributes
  3. Verify or give their consent if required on certain pending notifications within the requested time

As a policy, we try and reach out to our esteemed customers via their registered e-mail address. In case of non-receipt of any response, we try and give them a call. If we do not get a response in 15 days, we issue a Non-refundable Store Credit against cancellation of the order which the customers can use to place future orders with us. We share an update on the same via email as well. 

Remember, we try and keep our customers posted at each and every stage of their order with us and it really helps to have your inputs at the right time.

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